Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CT Kitchen’s relationship with you in relation to this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposed of these terms and conditions, “Us”, “Our”, “We” refers to ctgroup.com.my and “You”, Your” refers to you, the client, visitor, website user or person using our website.
Accuracy of Information on the Site
We do our best to ensure that information on the site is complete, accurate and current. Despite our efforts, however, information on the site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the site are subject to change at any time without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this site for any particular purpose.
The inclusion of any products or services on the site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
Terms of Sale
By placing an order with us, you are
i) offering to purchase a product
ii) representing that you are of legal age to form a binding contract,
iii) representing that all information you provide to us in connection with such order is true and accurate, and
iv) you are an authorized user of the payment method provided.
Order(s) will be deemed accepted unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the followings:
i) The product(s) that you have ordered is no longer available
ii) Our inability to obtain authorization or confirmation from your payment
iii) The indicated price of a product is found to be inaccuracy
We retain the right to refuse any order request made by you.
Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept, modify or decline your order, or any portion thereof, even after your receipt of an order confirmation from us. Sometimes minor substitutions can be made to your packaging due to stock unavailability. We guarantee to replace those items with the same value and highest quality product.
Once your order had been placed, we do not accept cancellation orders without a good reason once order and payment are placed on our website. If a cancellation is approved by Management, our company may have to charge a cancellation fee to cover administrative costs. We do not accept cancellations under any circumstances once our products have been shipped.
In the rare situation if the recipient refuse to accept the gift for personal reason or due to their company policy, we will offer an option to redirect the order to another address or another recipient in the same country. In case our company had incurred expenses for the order processing & delivery to the initial recipient, additional payment for order redirection may be requested. If you offer no option to redirect the order to another address or another recipient, no refund will be possible as each item is freshly pack-to-order and many items are perishable and can’t be reused for another order.
Payments Policy
Customers are provided with various forms of payment.
Payment by Credit Card & Debit Card
For MasterCard and Visa, we are powered by iPay88 Secure Payment Gateway.
Payment by Bank Transfer
Please fax or email the deposit slip with your ORDER NO. to us, your order will be delivered after confirmation of payment.
CT KICTHEN HOLDING SDN BHD
CIMB BANK
8010554823
Payment by Cheque
If you would to use cheque for your payment, please make it payable CT KITCHEN HOLDING SDN BHD and post it to us at:
CT KITCHEN HOLDING SDN BHD
116, Jalan NB2 1/4,
Taman Nusa Bestari 2,
79150 Iskandar Puteri, Johor.
Or we can collect it personally.
Shipping & Delivery
Once payment is complete, products will be shipped out within 3 business day using courier company our company personal driver. During festive or peak season, it might take 3 to 5 business days to ship out the products. The above stated estimated delivery time shall remain as a reference. Actual time needed for delivery might be shorter as well as longer than the above stated. CT Kitchen Holding Sdn Bhd will not be held responsible for delivery lead time due to unforeseen circumstances.
Our delivery is attempted by a local courier or by our personal driver. In case of unsuccessful delivery due to the recipient’s is not at home or office, the products may be left at the courier company office where it can be later collected by the recipient (a note will be left at the recipients’ door).
Please note: CT Kitchen can’t be held responsible if the recipient fails to collect the products within 3 business days of the attempted delivery date, which will result in the products being spoiled and discarded.
If delivery could not be complete because of an incorrect specified recipient’s address or incorrect phone number of a recipient, CT Kitchen will not be held responsible for delays or failure, therefore no refund will be provided. Please double check the address & specify a valid recipient’s phone number to ensure the products will reach the recipient’s on time.
Intellectual Property
All content included on the website, unless uploaded by Users, is the property of CT Kitchen Holding Sdn Bhd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilation, page layout, design, look, appearance, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Site, including any such content uploaded by Users. By continuing to use the Site, you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
You may, for your own personal, non-commercial use only, to retrieve, display and view the Content on a computer, phone or a tablet’s screen. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of CT Kitchen. Unauthorized use of this site may give rise to a claim for damages and/or be a criminal offense.
Exchange & Refund
If any of the products are found damaged or expired, this condition only applies to our direct billing party/parties. It is advisable to report expired item(s) within 2 days after you received the products. The arrival of the hamper at your place is to be counted as the first day. Photo-taking of the damaged or expired food products shall be performed and email to admin@ctgroup.com.my.
Please do make sure that you DO NOT DISPOSE the damaged or expired product(s) as we will need it/those for the exchange of new equivalent product(s) to you.
CT Kitchen Holding Sdn Bhd reserves the rights to execute or not to execute the exchange for a new product at our sole discretion.
External Links
From time to time, this Site may also include links to third-party websites, advertisement and information on those websites. These links are provided for your convenience to provide further information. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between CT Kitchen and the owners of those websites. CT Kitchen Holding Sdn Bhd makes no claim and accepts no responsibility regarding the quality, nature or reliability, or any of the content found on the websites that are accessible by hyperlinks from the websites or link to the websites.
This Site may contain information or advertisements provided by third parties for ctgroup.com.my. We accept no responsibility whatsoever for any information or advice provided to you directly by third parties. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party websites.